Return Policy
Elite Essentials– Return & Exchange Policy
We want you to love your gear. If you're not 100% satisfied with your purchase, we’re here to help.
✅ Return Eligibility:
- Items must be returned within 7 days of delivery.
- Items must be unworn, unwashed, and in original condition with tags attached.
- Sale items, socks, underwear, and gift cards are final sale and cannot be returned.
- Returns must include your order number or proof of purchase.
🔄 Exchanges:
- We offer free size exchanges within Indonesia.
- If you'd like to exchange for a different product, please return your original item for a refund and place a new order.
💰 Refunds:
- Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect your return.
- Shipping fees are non-refundable, unless the item is faulty or incorrect.
🚚 How to Return:
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Email us at elitesensialevolusi@gmail.com or whatsapp us at +62 852-1312-5380 with your order number and reason for return.
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We’ll send you the return instructions and address.
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Ship the item back using any reliable courier. (We recommend a trackable service.)
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Once received and approved, we’ll process your refund or exchange.